Refund and Returns Policy

Last updated: June 10, 2026

At Pelupa Store, we take pride in delivering high-quality consulting, setup, and digital services to our valued clients. We understand that sometimes issues may arise, and we are committed to providing the best possible assistance to resolve any problems you may encounter.

Refund Policy

Due to the nature of 1-on-1 hourly consulting services, refunds are generally not provided once the consultation or setup work has been completed. All sales for completed hours are final. However, if you are experiencing any difficulties with your purchase, or if you have unused hours remaining in your booking, we can process a refund for the unused time after inspection. We process refunds within 1-3 business days. Please do not hesitate to contact us to resolve any concerns.

Cancellation Policy

You may cancel a booked session at any time before the work has commenced. If the consulting or setup work has already begun, cancellations will only apply to the remaining unused hours of your booking.

Contact Us for Assistance

If you encounter any issues, have questions, or need assistance with your consulting booking, our customer support team is available to help you. Please feel free to reach out to us via email at support@pelupa.in or via WhatsApp at +91 7279062862. Our dedicated support team will respond to your inquiry as quickly as possible and work diligently to resolve any concerns you may have.

We are committed to providing you with the best possible customer experience and ensuring that you have a positive interaction with our services. Your satisfaction is important to us, and we are here to assist you in any way we can.

Thank you for choosing Pelupa Store for your technical and consulting needs. We look forward to serving you and helping you achieve your goals.